Manager Trainee Job Expectations
What Your Daily Rhythm Will Look Like:
Converse with customers to confirm their drink orders, and correctly key in orders to our point of sale system.
Collect payments for orders and correctly count back change to the customer.
Prepare all drinks and premixes.
Move with a sense of urgency.
Stay productive and proactive through the entire shift, even when business is slow, pitch in and help the team out.
Make personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
Drink recipe ninja! Know our menu and drink offerings inside and out; notice if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offering suggestions and recommendations when appropriate.
Bring your best self to work every day (good hygiene, plenty of sleep, clean clothes, and kept hair/makeup). Dress appropriately for the assigned position.
Familiar with our shift change duties, checklists, and weekly chores so that you stay on task and execute any of them when needed.
Always clocked in and ready to work at their assigned position when your shift time begins.
Always treat teammates and customers with respect and kindness.
Maintain a safe and healthy work environment by following organizational standards and sanitation regulations.
Manager-specific duties:
Product ordering.
Scheduling of employee shifts.
Training of team members.
Maintaining clean facilities.
Filling shift positions, as needed.
… and more!
Skills and Qualifications:
Can create and maintain genuine, uplifting interactions.
Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
Can work outside for prolonged periods, regardless of weather conditions.
Can lift up to 50 lbs.
Can work on their feet for hours at a time.
Can climb a short ladder and use a stepladder.
Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand.
can safely walk in between and around cars in the drive-thru line.
Can safely use a utility knife.
Can quickly and cleanly operate in any position in the stand during peak hours.
Can maintain awareness of the shift’s operations while working a position.
Can adapt to problems and implement solutions during stressful situations.
Weekly Work Schedule:
Work a flexible schedule, which can include early mornings (5 AM) and late nights (10 PM).
Available for a minimum of 40 hours each week.
Available seven days a week.
Follow company procedures for submitting time-off requests.
Regularly work weekends and be available to work holidays, if necessary.